Why Your Business Needs Online Video Chat

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Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
phone system with multiple mailboxes

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale.  Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

Read More »

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Read More »
Live Receptionist

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here.   What Are Virtual Live Receptionist Services? A virtual live receptionist

Read More »
Remote phone system

About 20% of employees work remotely. And the number is expected to grow following the pandemic. Upwork projects that nearly 75% of employers will have at least one remote team by 2028. Companies should, therefore, set up processes and systems to facilitate effective and efficient remote working. An effective remote office phone system to help teams communicate and collaborate from anywhere, anytime, would be a great start in this situation. With a remote phone system, you don’t have to issue desk phones or worry about setting up landlines. Your VoIP service provider will handle the infrastructure and security for your

Read More »
New Phone Number

Does your business need a new phone number? It can be difficult to find where to get a number with a service that’s appropriate for your needs. This guide will tell you everything you need to know about how to get a new phone number, what to look for in a provider, and where you can get an affordable phone system. Entrepreneurs and small business owners haven’t always been well served by the telecom industry. Luckily, there’s been a cloud-powered shift in small business communication that’s opened the door to cost-effective phone service with plenty of business features. So, if

Read More »
888 number

Just what are 888 numbers? Almost everyone is used to seeing 800 numbers pop up on caller ID. But an 888 number is a little more unfamiliar. You may have come across the chance to get one for your business and wondered if 888 numbers are even legitimate. Yes, 888 numbers are legitimate numbers that are generated and assigned by the Federal Communications Commission (FCC). But there’s a lot more to know than that. Here’s a brief primer.   What Are 888 Numbers? 888 numbers are toll-free calling numbers. 800 numbers might be the most recognizable toll-free numbers, but there

Read More »
Auto attendant phone system

 Modern-day business communications need to feature the best auto-attendant phone system to help people easily navigate through the options to get to who they are trying to reach. The auto-attendant feature essentially refers to a voice menu system that transfers callers through an extension without needing to deal with an operator or a receptionist.  It’s a hallmark for modern businesses to have an auto-attendant phone system. As the technology becomes more accessible, an increasing number of small businesses are starting to employ these systems.  If you’re a small business looking to modernize your communications, let’s first look at the advantages

Read More »
IP PBX

An IP PBX phone system is a telecommunication device that allows you to place incoming and outgoing calls over the internet. It does so by converting analog signals into digital signals and directing their control to a premium VoIP service provider. However, understanding the true technicalities and the computer jargon behind the concept can be confusing. And, terms like IP PBX and VoIP generally look intimidating. So, if you want to learn all about PBX phone systems and their various advantages, you’ve come to the right place. Keep on reading to learn more about IP PBX phone systems and how

Read More »
Calls from a computer

Communication is vital in today’s fast-paced world. Whether you’re a solo entrepreneur or a large corporation, having a reliable and efficient means for communication is critical for success. The traditional landline phone system has been around for decades, and there is admittedly still some merit in such a system. Cellular phones, however, have all but completely replaced the landline for consumers, and mobile devices have even become the preferred method of communication for many businesses. This shift should come as no surprise, as cell phones are better suited for a mobile workforce. The issue with cell phones has always been

Read More »
multi line phone system

  Things to Consider When Choosing a Multi-Line Business Phone System   Installing a reliable multi-line business phone system means customers can reach your company directly, which is key to establishing a good relationship with them. These phones make office communication easier and lead to an increase in productivity.  In fact, a recent survey revealed that 95% of respondents believe customer service is essential to their choice of brand and their ongoing loyalty. Being able to respond quickly to incoming calls is an essential part of customer service.  Curious if a multi-line business phone could help you do just that?

Read More »
Work from anywhere with Phone.com.

Why are Virtual Phones the Best Business Phone Plans for Startups?   One survey found that 60% of companies stated a phone system was their top investment priority. Three-quarters of customers still believe phone calls will help them get a quicker response, and the majority prefer to talk to a person instead of using a web form. Companies must prioritize communications and find the best business phone plan they can get. Most small businesses quickly realize that traditional phone systems are expensive and don’t offer the features a startup or a modern small business needs. According to a report in

Read More »
Small business phone system.

Why Is a Small Business Phone System Provider Important?   Searching for the best small business phone system provider is no easy task. You need quality infrastructure to allow for dependable call reception and routing. A lack of it will cost you sales leads and customer service excellence.   HubSpot recently reported that “Even in today’s digital world, customers often prefer phone support when reaching out to customer service. The immediacy and familiarity of talking on the phone with a real human builds trust between a customer and customer service agent.”   Nowadays, you have numerous telephone system choices. While

Read More »
Happy man on the phone

With the increase in remote working, it’s no surprise that a third of businesses use VoIP, or Voice over Internet Protocol phone services. This type of communications platform offers flexibility and lower costs that provide benefits for both employees and customers. Read on to learn more about what an IP phone for business service can do for your company.   An IP Phone for Business Is Better for the Company   Easy to Use  The last thing you want to do when switching to a new communications provider is to add complications. IP phones for business are simple and easy to integrate

Read More »
HIPAA compliant phone system

Guest Post: This is a guest post contributed by Atlantic.Net, Inc.  Atlantic.Net provides an array of hosting services, including cloud, dedicated, colocation, private virtualization, and managed hosting. Their state-of-the-art infrastructure is SOC2, SOC3, HIPAA, and HITECH compliant and housed in secure, climate-controlled facilities with constant monitoring and multiple direct connections to the Internet backbone to ensure the availability and safety of customer data.   HIPAA Compliant Video Calls   Video conferencing has become ubiquitous in the post-COVID-19 era and is an important enabler for telehealth services. However, to use video calls for healthcare, you must ensure your video conferencing service

Read More »
phone systems for employment professionals

Business Mobile Phones Are Gaining Popularity In 2020, mobile phone usage increased dramatically, and the growth trend will likely continue for years to come. A study by Strategy Analytics stated that half of the world’s population owned a smartphone in June 2021. With business mobile phones included, nearly four billion people are using this kind of device on a daily basis. Today, many of us are still working from home or in a hybrid environment. Organizations need to provide employees with easy ways to collaborate no matter where they work, making business mobile phones almost a necessity for companies of

Read More »
businessman talking on cell phone

  According to Global Market Insights, the voice over internet protocol (VoIP) market is expected to reach $55 billion by 2025. Driven by the cost-effective and flexible nature of VoIP, more companies are making the switch, opting to make calls using broadband internet rather than conventional phone systems. Curious how VoIP works? We’ll save you the whitepaper, and sum it up like this: VoIP takes your analog voice signals, converts them into digital signals, and then transmits them as data packages through your broadband internet connection. Essentially, it’s all of the practicalities of a phone with all of the ease

Read More »
Business phone service

What Can a VoIP Business Phone Service Do for Your Business? It’s a sad fact, but it’s true: only 7% of workers feel they have done anything productive at the end of their workday. There are several reasons for this: the lack of a meaningful job, apathy toward the career one has been in for a long time, or simply imposter syndrome. While these factors are out of your hands, there is something you as an employer can do: enable tools to improve communications and increase their productivity. One of the most effective ways to do this is by updating

Read More »
Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
phone system with multiple mailboxes

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale.  Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

Read More »

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Read More »
Live Receptionist

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here.   What Are Virtual Live Receptionist Services? A virtual live receptionist

Read More »
Remote phone system

About 20% of employees work remotely. And the number is expected to grow following the pandemic. Upwork projects that nearly 75% of employers will have at least one remote team by 2028. Companies should, therefore, set up processes and systems to facilitate effective and efficient remote working. An effective remote office phone system to help teams communicate and collaborate from anywhere, anytime, would be a great start in this situation. With a remote phone system, you don’t have to issue desk phones or worry about setting up landlines. Your VoIP service provider will handle the infrastructure and security for your

Read More »
New Phone Number

Does your business need a new phone number? It can be difficult to find where to get a number with a service that’s appropriate for your needs. This guide will tell you everything you need to know about how to get a new phone number, what to look for in a provider, and where you can get an affordable phone system. Entrepreneurs and small business owners haven’t always been well served by the telecom industry. Luckily, there’s been a cloud-powered shift in small business communication that’s opened the door to cost-effective phone service with plenty of business features. So, if

Read More »
888 number

Just what are 888 numbers? Almost everyone is used to seeing 800 numbers pop up on caller ID. But an 888 number is a little more unfamiliar. You may have come across the chance to get one for your business and wondered if 888 numbers are even legitimate. Yes, 888 numbers are legitimate numbers that are generated and assigned by the Federal Communications Commission (FCC). But there’s a lot more to know than that. Here’s a brief primer.   What Are 888 Numbers? 888 numbers are toll-free calling numbers. 800 numbers might be the most recognizable toll-free numbers, but there

Read More »
Auto attendant phone system

 Modern-day business communications need to feature the best auto-attendant phone system to help people easily navigate through the options to get to who they are trying to reach. The auto-attendant feature essentially refers to a voice menu system that transfers callers through an extension without needing to deal with an operator or a receptionist.  It’s a hallmark for modern businesses to have an auto-attendant phone system. As the technology becomes more accessible, an increasing number of small businesses are starting to employ these systems.  If you’re a small business looking to modernize your communications, let’s first look at the advantages

Read More »
IP PBX

An IP PBX phone system is a telecommunication device that allows you to place incoming and outgoing calls over the internet. It does so by converting analog signals into digital signals and directing their control to a premium VoIP service provider. However, understanding the true technicalities and the computer jargon behind the concept can be confusing. And, terms like IP PBX and VoIP generally look intimidating. So, if you want to learn all about PBX phone systems and their various advantages, you’ve come to the right place. Keep on reading to learn more about IP PBX phone systems and how

Read More »
Calls from a computer

Communication is vital in today’s fast-paced world. Whether you’re a solo entrepreneur or a large corporation, having a reliable and efficient means for communication is critical for success. The traditional landline phone system has been around for decades, and there is admittedly still some merit in such a system. Cellular phones, however, have all but completely replaced the landline for consumers, and mobile devices have even become the preferred method of communication for many businesses. This shift should come as no surprise, as cell phones are better suited for a mobile workforce. The issue with cell phones has always been

Read More »
multi line phone system

  Things to Consider When Choosing a Multi-Line Business Phone System   Installing a reliable multi-line business phone system means customers can reach your company directly, which is key to establishing a good relationship with them. These phones make office communication easier and lead to an increase in productivity.  In fact, a recent survey revealed that 95% of respondents believe customer service is essential to their choice of brand and their ongoing loyalty. Being able to respond quickly to incoming calls is an essential part of customer service.  Curious if a multi-line business phone could help you do just that?

Read More »
Work from anywhere with Phone.com.

Why are Virtual Phones the Best Business Phone Plans for Startups?   One survey found that 60% of companies stated a phone system was their top investment priority. Three-quarters of customers still believe phone calls will help them get a quicker response, and the majority prefer to talk to a person instead of using a web form. Companies must prioritize communications and find the best business phone plan they can get. Most small businesses quickly realize that traditional phone systems are expensive and don’t offer the features a startup or a modern small business needs. According to a report in

Read More »
Small business phone system.

Why Is a Small Business Phone System Provider Important?   Searching for the best small business phone system provider is no easy task. You need quality infrastructure to allow for dependable call reception and routing. A lack of it will cost you sales leads and customer service excellence.   HubSpot recently reported that “Even in today’s digital world, customers often prefer phone support when reaching out to customer service. The immediacy and familiarity of talking on the phone with a real human builds trust between a customer and customer service agent.”   Nowadays, you have numerous telephone system choices. While

Read More »
Happy man on the phone

With the increase in remote working, it’s no surprise that a third of businesses use VoIP, or Voice over Internet Protocol phone services. This type of communications platform offers flexibility and lower costs that provide benefits for both employees and customers. Read on to learn more about what an IP phone for business service can do for your company.   An IP Phone for Business Is Better for the Company   Easy to Use  The last thing you want to do when switching to a new communications provider is to add complications. IP phones for business are simple and easy to integrate

Read More »
HIPAA compliant phone system

Guest Post: This is a guest post contributed by Atlantic.Net, Inc.  Atlantic.Net provides an array of hosting services, including cloud, dedicated, colocation, private virtualization, and managed hosting. Their state-of-the-art infrastructure is SOC2, SOC3, HIPAA, and HITECH compliant and housed in secure, climate-controlled facilities with constant monitoring and multiple direct connections to the Internet backbone to ensure the availability and safety of customer data.   HIPAA Compliant Video Calls   Video conferencing has become ubiquitous in the post-COVID-19 era and is an important enabler for telehealth services. However, to use video calls for healthcare, you must ensure your video conferencing service

Read More »
phone systems for employment professionals

Business Mobile Phones Are Gaining Popularity In 2020, mobile phone usage increased dramatically, and the growth trend will likely continue for years to come. A study by Strategy Analytics stated that half of the world’s population owned a smartphone in June 2021. With business mobile phones included, nearly four billion people are using this kind of device on a daily basis. Today, many of us are still working from home or in a hybrid environment. Organizations need to provide employees with easy ways to collaborate no matter where they work, making business mobile phones almost a necessity for companies of

Read More »
businessman talking on cell phone

  According to Global Market Insights, the voice over internet protocol (VoIP) market is expected to reach $55 billion by 2025. Driven by the cost-effective and flexible nature of VoIP, more companies are making the switch, opting to make calls using broadband internet rather than conventional phone systems. Curious how VoIP works? We’ll save you the whitepaper, and sum it up like this: VoIP takes your analog voice signals, converts them into digital signals, and then transmits them as data packages through your broadband internet connection. Essentially, it’s all of the practicalities of a phone with all of the ease

Read More »
Business phone service

What Can a VoIP Business Phone Service Do for Your Business? It’s a sad fact, but it’s true: only 7% of workers feel they have done anything productive at the end of their workday. There are several reasons for this: the lack of a meaningful job, apathy toward the career one has been in for a long time, or simply imposter syndrome. While these factors are out of your hands, there is something you as an employer can do: enable tools to improve communications and increase their productivity. One of the most effective ways to do this is by updating

Read More »
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