How AI Phone Services Can Improve Customer Service

On May 3, 2024
7:39 am
Filed under Integrations, Tips and Tricks, Virtual Receptionist

Continuous improvement concept. Solving problems, improving organizational processes. Creating continuous improvement mindset. Project and process management, lean improvement technique

With the proliferation of AI technology, many business owners are scrambling to put these tools to work. If this sounds like you, adopting an AI phone service can be the convenient boost you’re looking for. In many industries, carving out success for your company involves overcoming fierce competition. When you’re an entrepreneur or small company owner, remaining profitable over the long term is an ongoing challenge. In many cases, success hinges on delivering top-notch customer service. However, accomplishing this is fraught with challenges. From delayed response times to impersonal interactions, it doesn’t take much for customers to decide to try

This is a guest post by Irwin Lazar of Nemertes. Irwin develops and manages research projects, conducts and analyzes primary research, and advises enterprise and vendor clients on technology strategy, adoption and business metrics. He is responsible for benchmarking the adoption and use of emerging technologies in the digital workplace, covering enterprise communications and collaboration as an industry analyst for over 20 years. We thank him for his contribution to our blog. Today’s workers have a myriad of collaboration tools at their fingertips. Team collaboration apps enable one-on-one and group messaging. Conferencing tools increasingly support video. Document collaboration platforms

Phone.com is delighted to announce that a new integration with Chrometa time tracking software is now available. Chrometa is used by lawyers, accountants, architects, freelancers, and others to make sure they get paid for every minute of work on documents, meetings, and now phone calls and text messages using Phone.com. The Time Tracking Challenge Professional service providers must track and log all activities. Professionals charge an average of $150 an hour, so any time that isn’t properly accounted for is literal money. But manual time tracking, even with a timer is an onerous, and error-prone chore. Every disruption or attempt

By: Ari Today, Alerts.com announced that it partnered with Phone.com and other companies to bring to market an exciting set of applications and services that enable any person to receive real-time alerts brought directly to their phones and/or email! As their press release states: “These partnerships are all designed to provide the company with a scalable delivery platform able to handle millions of messages almost instantly” Alerts.com delivers many different alerts from wake up calls to NFL scores to traffic alerts and your daily horoscope. Phone.com brings to this alliance both phone call termination as well as sophisticated text to

Integrations

How AI Phone Services Can Improve Customer Service