Support Center

Configure

Which browsers are supported?

Browser Support Phone.com’s browser-based applications, My.Phone.com, Configure.Phone.com, and the Control Panel for advanced administration are supported as follows: Web Calling…

Company Setup Wizard

Learn about Company Setup Wizard: FAQ Company Setup Wizard overview Setting up your Company   1.  FAQ   What is…

User Phones

Learn about User Phones:   1.  FAQ What are User phones? User phones are the physical devices that are assigned…

Delete a Phone Number

1.  FAQ What is the “Delete Number” Feature? Delete number is an option that allows customer administrators with access to…

Company Business Hours

Learn all about Business Hours: FAQ Company Business Hours Holidays Other Custom Days and Hours Main Company Number Voice Line Overview…

Adding a Deskphone

Adding a Desk Phone If your users require a desk phone (aka IP phone), contact our support desk and they…

Desk Phone

Desk Phone

Block List

1.  FAQ What is the block list? The block will protect your business from repeating spam calls. You can add…

Billing

FAQ What payment methods are accepted? We allow only one payment method – auto payment with your credit card on…

Transfer Numbers - User Guide

1.  FAQ What is transfer numbers? Transfer numbers is a way to submit requests to transfer (port out) your existing…

Configure App Overview

FAQ The Configure App is where account administrators can change the general Phone.com settings and invite other users to Phone.com.…

Add a Number

1.  FAQ What is the “add numbers” for? Add numbers is a tool designed to make number selection and acquisition…

My Numbers

Learn about My Numbers: 1. FAQ 2. Overview 3. Call recording 4. Configuring Your Number 5. Caller ID Name (CNAM)…

Configure a Number

  Learn about Configure Numbers: FAQ General Welcome message Company business hours Ringing one or more users Playing a menu to…

Add Users

  1.   FAQ What is Add Users? Add users is a tool designed to provide admin users with the…

Advanced Settings

1.  FAQ How can I change advanced settings? With Phone.com, you can fine-tune a lot of advanced settings such as…

Phone.com Live Receptionist

FAQ What is a live receptionist service? Live receptionist service is a service where a call center we provide answers…

Company Settings

Learn all about Company Settings: 1. FAQ 2. Company Info 3. Call Settings 4. Inbox 5. Video Meetings   1.…

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.