Support Center

Billing

Transferring Your Number to Another Provider

Contact the new provider to start the port out process. Provide them with the exact information on your Phone.com account…

Canceling Your Services

In order to cancel your Phone.com service please Call our Customer Loyalty Department at 1-877-472-9245 between the hours of 9:00…

Adding a New Payment Method to Your Account

Phone.com NxT administrators can use Configure.Phone.com to easily update payment information. How to update your payment information in Configure.Phone.com   …

I Have Minute Overages on My Bill but Thought I Was on the Unlimited Plan. How Can I Fix This?

On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess…
What Taxes and Fees Are Charged on My Phone.com Service?

What Taxes and Fees Are Charged on My Phone.com Service?

Phone.com is regulated by the FCC as an Interconnected VoIP Carrier, which obliges us to collect certain taxes and fees. Taxes…

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.